Please be sure to follow the staff's instructions for your safety.
☆ No smoking in the store .
☆ Bringing food is prohibited .
☆ Drunk guests are not allowed to enter.
☆ Take care of your own valuables.
☆ Please wash and disinfect your hand when entering the store and interact with otters.
☆We have time system. We will ask you to leave your seat to other customer when time comes.
☆ Using flash when taking picture is prohibited. Please pay attention to the others when taking pictures.
☆ Please do not give food or toys to the otter without permission.
☆ Hitting water tank and windows, or speak with loud voice will frighten the otters. We might ask you to leave the store. In this case, money will not be refunded under any circumstances.
☆ Please touch gently when interact with otters. Please do not hold them.
☆Since otters has chewing power, you may get injured by play-bitting.
☆We are not responsible for injury or animal allergy, as well as stain and damages of your belongings (cloth, shoes, etc).
☆Since we give first priority to our customer’s safety and otter’s condition, in some cases this leads to the inability to interact with otter.
Please carefully review and acknowledge the notes above before visiting our store.
Thank you for your understanding and cooperation.